service provider
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The show is over. What now?
You just got back from a great show, but despite your best efforts, some meetings with prospects didn’t lead to…
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What’s new when customers walk into your dealership?
Change is good. Think of the most successful retail stores regardless of industry, and we can agree that they all…
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Ask and you shall receive
A customer’s perception of a dealership is based on his entire experience, not just the initial major unit purchase. Every…
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Enhancing customer service in F&I
As gas prices continue to rise, we all prepare for what we hope will be a better sales year. Your…
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How to get your customers to say, ‘I’ll take it’
How do some experienced salespeople make selling motorcycles seem so easy? The simple answer is that they have mastered three…
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Increase the odds of honesty for service department feedback
If you want honest feedback, you have to put a process into place to get honest feedback.
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