service department
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Honda
Honda National Technician contest winners announced
Joel Christensen and Jacob Curtis came out on top as the inaugural winners of the 2025 Honda National Technician Contest.
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Latest News
Powersports Data Solutions holds Service Summit in Vegas
Powersport Data Solutions plans to host a follow-up meeting in the spring to develop concrete solutions to the shared concerns…
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Dealers
Quick Tune-up powersports vehicle specs now available
The Quick Tune-Up Powersport Vehicle Specifications Blue Book is now available via online subscription from Kelowna, British Columbia-based All Seasons…
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Dealers
Service department expands by 12,000 square feet
Customers required that the dealership expand its service department space, which also brought a need for additional techs. It’s all…
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Dealers
Tyler Schwartzott wins 2022 Yamaha U.S. Technician Grand Prix
Tyler Schwartzott, head technician at Bob Weaver Motorsports & Marine in New York, has won the 2022 Yamaha U.S. Technician…
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Blog Spotlight
Without factory support, can anyone fix our service departments?
Powersports Business contributor Mark J. Sheffield, a former dealer principal who now steers dealership owners in the right direction as…
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Dealers
Column: Without factory support, can anyone fix our service departments?
Don’t miss Mark Sheffield’s latest piece in the February 2022 edition of the magazine. Sheffield asks “Without factory support, can…
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Dealers
Service department expansion underway with new building
A dealership has broken ground on a new service department building that is expected to be completed in March, according…
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Dealers
Average RO revenue at V-twin dealerships revealed for 2020
The average RO revenue at V-twin dealerships in 2020 has been revealed thanks to an exclusive study for Powersports Business…
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Dealers
Average RO revenue at metric dealerships revealed for 2020
The average RO revenue at metric dealerships in 2020 has been revealed thanks to an exclusive study for Powersports Business…
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Dealers
35-year industry veteran joins software company
North Carolina-based Powersports Data Solutions, parent company of Service Manager Pro, announced that former American Honda national service manager Brad…
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Dealers
Service revenue declines 19.3 percent in April at region’s dealerships: exclusive data
Dealerships in the Northwest that use the Lightspeed DMS found that the coronavirus pandemic impacted their service department revenues during…
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Dealers
Errata: Lightspeed Service Dept. revenue report for March corrected
Our data partners over at Lightspeed have provided us with an update on their March 2020 Service Department Same Store…
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It’s a game of ‘niches’
A customer purchases a new major unit – a snowmobile – from his favorite dealer. As part of the purchase…
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How much can you learn in just a few days?
Close your eyes for a minute and imagine how great it would be if you could increase profits in every…
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Ask and you shall receive
A customer’s perception of a dealership is based on his entire experience, not just the initial major unit purchase. Every…
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Does your facility really make any difference to sales success?
The best sales team selling out of a tent will run rings around an unskilled sales team at a beautiful…
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Retail Remedies: Service department intro an important part of the sale
Family members run most of the operation in this multi-line, 1,000-unit store. It is located in a large metro market…
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Customer touches are critical
Scenario - The call center discovers a service customer that is totally unhappy with his experience at a certain dealership.
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When good management is not enough
I was recently talking to a dealer principal about his direction for the coming selling season. Our conversation centered on…
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