Powersports Data Solutions (PDS), the parent company of Service Manager Pro, a service software program used by dealers and OEMs, hosted a first-of-its-kind, Powersports Service Summit in Las Vegas on September 28.
Seven OEMs and seven prominent powersports dealership groups came together to discuss current industry challenges related to service operations. The workgroup identified a critical need for recruiting and retaining properly trained powersports managers and technicians.
Powersport Data Solutions plans to host a follow-up meeting in the spring to develop concrete solutions to the shared concerns addressed during the meeting.
“The contributors that attended this meeting expressed a desire to work together to help all powersports service departments operate at a higher level,” says C.R. Gittere, president of Powersports Data Solutions. “I am looking forward to continuing these types of discussions to make an impact and support the industry.”
As the seasoned workforce approaches retirement, PDS says it’s important to find new ways to reach, encourage and educate the next generation of future service managers and technicians. The group agreed to study potential training optimization for entry-level technicians that would support the needs of dealers and, ultimately, customers now and into the future.
The Summit was the first opportunity for OEMs and dealer service directors to freely collaborate to resolve issues and discuss the developing processes and standards needed for dealerships across the industry to provide excellence in their service departments.
Service Summit participants included:
- American Honda Motor Company
- Adventure Lifestyle
- Bombardier Recreational Products
- Huntington Beach Honda
- CF Moto
- Johnny K’s
- Kawasaki Motors Corp USA
- Karl Malone Motorsports
- Suzuki Motor USA
- Motorcycles of Manchester
- Triumph Motorcycles America Limited
- Yamaha Motor Corp. USA
- Team Charlotte Motorsports