Social Media

From the service desk: Yakety Yak

Jackson Smith, Parts and service manager — Destination Powersports
January 20, 2016

Recent studies have shown that the average person speaks around 4,000 words per day. However, numerous tests confirm that we are very inefficient listeners. Studies have shown that immediately after listening to a 10-minute oral presentation, the average listener has heard, understood and retained only... Read more »

Management update: Are you a leader or a bosshole?

Forrest Flinn, Managing Partner and Chief Visionary — Powersports Management Concepts
January 14, 2016

Recently, I read a book on leadership by Greg Alston called “The Bosshole Effect." I thoroughly enjoyed it and it was a quick read. I highly recommend it for all dealership staff that are in a supervisory or a management role. Do not let the title offend or throw you. The book offers simple steps to... Read more »

Dealership management system update: One size does not fit all

Forrest Flinn, Managing Partner and Chief Visionary — Powersports Management Concepts
December 23, 2015

Dealership automation today is not optional and is considered a standard cost of doing business. Choosing the right dealer management system (DMS) is one of the most important investments that you can make. Choose the right DMS and you just might achieve management nirvana or, if you chose the wrong... Read more »

Switching from price to finance

Steve Lemco, Author — "Training and Hiring New Salespeople"
December 17, 2015

For most customers the price it not the main issue. At this time I remind the class that the salespeople could sell many buyers a motorcycle for a million dollars if they had a payment plan of only fifty dollars a month. I hope that the salespeople believe that. Asking the customer what payment is affordable... Read more »

HR Update: Be thankful for your employees all year round

Forrest Flinn, Managing Partner and Chief Visionary — Powersports Management Concepts
November 25, 2015

As we enter into the holiday season this year I find myself reflecting upon the many blessings I have in my life and upon the many things that I am extremely thankful for. I have a great family, a great career, great clients and basically a blessed life. But one of the things that I do not think about... Read more »

Customer service 911: Dealing with angry customers on social media

Forrest Flinn, Managing Partner and Chief Visionary — Powersports Management Concepts
October 27, 2015

Let’s face it: Social media is here to stay. Although still in its infancy, dealerships are leveraging social media in many traditional and non-traditional ways to support their dealership’s business goals. From time to time you may have a situation where one of your customers may go “rogue”... Read more »

Can’t. Remain. Mediocre

Nate Stickney, Managing Partner — Sky Powersports Group
May 20, 2015

I don’t want to beat a dead horse here, but after going through the process of kick-starting new dealership again, the old CRM saga continues. When recruiting a new sales team you're often stuck with two choices: 1) Hire the guy that’s worked for every competitor within 150 miles or 2) Hire the green... Read more »

Training Jedi Knights: 7 steps of sales wisdom

Nate Stickney, Managing Partner — Sky Powersports Group
March 17, 2015

Chewbacca was a heck of a nice guy, but let’s face it, he doesn't belong on the sales floor. Or what about Jabba the Hutt? We’ve all had one of those guys on the team before! Complacency and negativity can spread like a disease and sometimes it’s best to rebuild from scratch. It’s always difficult... Read more »

Warranty claim processing: Organization is the key to success

Brandon Kirschner, Experienced Service Department Manager
March 5, 2015

In my last blog, we talked about that dusty file folder hidden away with all of those unfiled warranty claims. You remember, the one that Joe, the last service manager, left for you. This month we need to talk about getting started with cleaning up that mess and about how getting organized is going to... Read more »

Fantasy Powersports: A commitment to excellence

Nate Stickney, Managing Partner — Sky Powersports Group
February 17, 2015

It's 9 a.m. Monday morning, and you will soon hear a 20-minute speech from your sales manager about how awesome his fantasy football team played over the weekend. Soon, the entire sales team begins to join in on the discussion. They quote detailed stats, plays, blown calls and standings. You find yourself... Read more »

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