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A new toy… I mean tool

By Jackson Smith

I came in to work this week to find my general manager had installed a new phone system for the store. Well, if you’re like me, it’s always exciting to ...

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Brand in a box

By Jackson Smith

As many of you know during the last year or so I have had the challenge, I mean, opportunity, to manage both the parts and service departments in my dealership. ...

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Time to ride

By Jackson Smith

Many of our readers work at OEM dealerships and get to enjoy the many in-store benefits from these OEM’s that help make our jobs easier. The benefits can include anything ...

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Missed opportunities

By Jackson Smith

This past weekend I decided to take a new employee out and teach him some basic seamanship. Specifically, I was going to show him how to load, unload and drive ...

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Enquiring minds want to know

By Jackson Smith

At its height, National Enquirer magazine sold more than 6 million copies per year, and today the popularity of TV shows like "TMZ" demonstrate the enormous appetite humans have to hear ...

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Putting out the fires

By Jackson Smith

Fire! Fire! — Now you can’t yell that in a crowded movie theater, but in many service departments you hear it all day long. If your service manager is busy ...

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