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Putting out the fires

By Jackson Smith

Fire! Fire! — Now you can’t yell that in a crowded movie theater, but in many service departments you hear it all day long. If your service manager is busy ...

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From the service desk: Yakety Yak

By Jackson Smith

Recent studies have shown that the average person speaks around 4,000 words per day. However, numerous tests confirm that we are very inefficient listeners. Studies have shown that immediately after ...

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