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Expectation vs. desire

By Jackson Smith

Wow, so the New Year has arrived! Did you make any New Year resolutions? How many do you think you will keep? Of those who make resolutions on January 1st ...

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A new toy… I mean tool

By Jackson Smith

I came in to work this week to find my general manager had installed a new phone system for the store. Well, if you’re like me, it’s always exciting to ...

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Brand in a box

By Jackson Smith

As many of you know during the last year or so I have had the challenge, I mean, opportunity, to manage both the parts and service departments in my dealership. ...

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Time to ride

By Jackson Smith

Many of our readers work at OEM dealerships and get to enjoy the many in-store benefits from these OEM’s that help make our jobs easier. The benefits can include anything ...

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Missed opportunities

By Jackson Smith

This past weekend I decided to take a new employee out and teach him some basic seamanship. Specifically, I was going to show him how to load, unload and drive ...

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Enquiring minds want to know

By Jackson Smith

At its height, National Enquirer magazine sold more than 6 million copies per year, and today the popularity of TV shows like "TMZ" demonstrate the enormous appetite humans have to hear ...

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