customer service
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Enhancing customer service in F&I
As gas prices continue to rise, we all prepare for what we hope will be a better sales year. Your…
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What are customers using their smartphones for?
Think for a second how often you see cell phones in your daily life. At the mall, teens are using…
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Avoid the parts and accessories department trap
Another season is coming and this year is going to go one of two ways: Really, really well or slightly…
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How are smartphones affecting your sales?
A customer looking at one of your bikes is also peering into his cell phone. You can assume he’s texting,…
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How to get your customers to say, ‘I’ll take it’
How do some experienced salespeople make selling motorcycles seem so easy? The simple answer is that they have mastered three…
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Increase the odds of honesty for service department feedback
If you want honest feedback, you have to put a process into place to get honest feedback.
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How to avoid, ‘No thanks, I’m just looking’
Salesperson asks, “Can I help you?” Shopper answers, “No thanks, I’m just looking.” Ten minutes later the shopper walks out…
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Five no-cost ways to make your store more profitable
In 2011, things are heading in a better direction. What small things can you do for big change?
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Make a customer a friend
Every week I get to talk to dealers like you. Whether I’m working on a story for the magazine or…
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Share your customer service triumphs
The National Retail Federation has announced the top 10 retailers for customer service, as selected by shoppers in the sixth…
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