Arai Helmets has announced a voluntary program to repair helmets that have experienced a loosening of the flexible trim strip around the helmet's lower perimeter.
Arai says the loosening was traced to a limited number of helmets in a production run some time ago, and has since been corrected. The company plans to extend its standard five-year warranty by an additional two years to give all affected consumers time to respond and be covered.
“We want to accommodate everybody and make all our customers happy,” said Brian M. Weston, Director of Operations. “Our first priority is to get the strips re-fastened and returned as quickly as possible, and to allow the extra warranty time for everyone to respond.”
To encourage the immediate return of the affected helmets, Arai is offering a limited “Pre-Paid Return” offer for all helmets returned on or before September 29, 2006. Arai has made special arrangements with “The UPS Stores” to pack and ship helmets at no charge through that date. Helmets shipped on or after October 2, 2006 would revert to the normal warranty program procedures.
Consumers are asked to visit www.araiamericas.com/qcs_query_tech.html for more information and to register helmets for the Lower Trim Strip repair.
Copyright 2006 Powersports Business