I call it lakeside work. My kids wonder what kind of job I have that allows me to push back from the desk on a sunny Friday in June to ...

I just finished reading a very interesting article in the Gallup Business Journal. The article discussed the findings of Gallup studies and research on managers in today’s business operations. Their ...

It’s not an easy task to open a new motorcycle dealership, buy an existing dealership, or to operate a dealership, for that matter. The costs associated with along with OEM ...

Combine a tight geographic footprint as mandated by its franchise relationship with Harley-Davidson and a real estate market that keeps “Property For Sale” signs at a minimum, and it’s no ...

This is a no-brainer, but it’s a question each of us needs to consider. If you could hire somebody at minimum wage to do a job that would likely result ...

The single step in the overall sales and finance process that impacts dealer profitability the most is an effective menu presentation. The Business What business are you in? A Harley ...

Who do you cater to? The best dealers in the country have one very important ingredient. They cater to the guy who hasn’t yet made the decision. The entire business ...

One of our sayings is: “Nothing happens until something is sold.” You can do all the inventory control you want, but unless you train your staff to do a good ...

Question: Do loyalty programs work? Solid answer: Depends. Sorry. I know you were expecting a quick, definitive answer. So was I. But there’s not one. Over the past year or ...

In the last two articles we reviewed two of the most important steps in the sales and finance process — the salesperson turnover and the customer interview. The salesperson had ...