With the recent news of Facebook passing Google as the most visited site, we can not forget about the second most used search engine on the Web: YouTube. Is your business using YouTube? Do you have a YouTube profile? YouTube is a great tool to communicate with your customer on a consistent basis. If you have not considered YouTube before, here are 6 quick ideas to help you get started:
Facility Walk Through
This is a great way to reach out to your customers. An online tutorial of your facility even before they walk in the door will make potential customers more comfortable with your business and show them all of the services that you offer. If you have a specific department that stands out above the rest, highlight it.
Meet the Staff
The more familiar your customers are with your business, the more likely they’ll do business with you. A quick hello from each staff member allows your customers to meet your staff even before they walk in the door.
How to Videos
How to videos are great ways to teach your customers various topics from minor maintenance issues to proper riding gear. If there is a special trick to saving time on a repair, show your customers. This will give them confidence that you care about them.
Don’t worry; this will not deter customers from coming in for service. Some videos may show them that they actually need to bring it in to your service center, as the repair may seem easy, but needs someone with experience to perform the repair. This is also a great way to show customers why you have to charge a certain amount for a repair.
Did you just get a new sled or cycle in that you want everyone to know about, a short overview video is a great way to generate phone calls and foot traffic. Remember, it does not have to be just units, after market shocks, new style for helmets or new materials used in riding jackets are all great topics for short videos.
Events at your Facility
Make sure you film every event at your facility. Whether it’s a demo day at the local lake, ride for a cause, a service seminar or a weekend away sledding, these are all simple things that get people excited about your company.
Living the Lifestyle
Show people how much fun it is to use the products your company sells. Get them excited about wanting to come visit your facility. The ultimate goal for all of us is to deliver the lifestyle for each of our customers. There is no better way to do that than showing them