PSBCE Schedule

May 19, 2009

Conference schedule – Day 1
8:00-9:00 a.m.	Breakfast
9:00-10:15 a.m.	SALES 1	PARTS 1
	What are the key retail sales practices that lead to increased new unit sales? By Fran O'Hagan	Maximizing inventory turns. By Assurant
10:15-10:45 a.m.	Break
10:45 a.m.-12:00 p.m.	SALES 2	PARTS 2
	A customer's buying signs and what to do when a salesperson sees them. By Glenn Roller	Deplete your obsolete inventory. By Assurant
12:00-1:30 p.m.	Lunch
1:30-2:45	MARKETING PANEL	E-COMMERCE PANEL
	Practical, cost-effective plan for small and large dealerships.	Keys to driving traffic to your Web site
2:45-3:15 p.m.	Break
3:15-4:30 p.m.	F&I 1	PARTS 3
	Keys to increasing profitability in the F&I department. By Gart.	The real cost of discounting. By Assurant
4:30-4:45 p.m.	Break
4:45-6:00	LENDING	ACCOUNTING FOR PROFIT
	Improving your approvals. By Assurant	Developing with ADP's Hal Ethington

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Conference schedule- Day 2
8:00-9:00 a.m.	Breakfast
9:00-10:15 a.m.	Improving your approvals	PREOWNED 1
	How can dealers increase the percentage of consumer lending applications that get approved? By Assurant	Increasing profitability on used units. By Gart
10:15-10:45 a.m.	Break
10:45 a.m.-12:00 p.m.	Dollar Concept	Driving service department sales
	By John Spader	Creating the right sales culture in the service department. By Assurant
12:00-1:30 p.m.	Lunch
1:30-2:45 p.m.	PANEL: STATE OF THE INDUSTRY
* OEM execs discuss the state of the industry.
2:45-3:00 p.m.	Break
3:00-4:30 p.m.	PANEL: DEALER SOLUTIONS
Panel of top dealerships discussing solutions and best practices for finding success.

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