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Monthly Archives: January 2014

Seeking service efficiency

By Tom Kaiser

Service departments are messy by nature, but their importance in terms of customer satisfaction and loyalty cannot be overlooked. While the front-of-the-house staff greets the customer and usually establishes the ...

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Dealership burglarized twice

Mid America Powersports in Wichita, Kan., was burglarized twice in five weeks, with about $44,000 worth of merchandise stolen between the two events. Dealership owner Ross Reed told KAKE-TV that ...

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