service department
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Customer touches are critical
Scenario - The call center discovers a service customer that is totally unhappy with his experience at a certain dealership.
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When good management is not enough
I was recently talking to a dealer principal about his direction for the coming selling season. Our conversation centered on…
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Increase the odds of honesty for service department feedback
If you want honest feedback, you have to put a process into place to get honest feedback.
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