ADP Lightspeed’s new e-mail integration system allows dealers to e-mail directly out of the parts, sales and service modules in the LightspeedNXT Dealer Management System, reported the company.
With the new tool, dealers can send invoices, updates on service, receipts and purchase orders in electronic messages directly out of LightspeedNXT. Dealers also can set up system preferences for populating data into form e-mails and selecting the auto populating fields. These fields automatically pull in the customers’ specific information, including name, invoice number and unit information.
“E-mail integration truly improves dealers’ ability to communicate effectively and quickly with their customers,” Kris Denos, director of research and development at ADP Lightspeed, said in the release. “With immediate communication linked to actions performed in NXT, such as closing a repair order, and the ability to send invoices electronically dealers can improve customer service and responsiveness drastically.”
E-mail integration is included with the purchase of LightspeedNXT and will be available to dealers currently on the system for download in version 3.9.1 due for release in November. System preferences must be set to enable email communication.
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