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Telephone Greetings that Customers, Prospects, and Employees Love
Talk about first impressions; telephone greetings are critical. Prospects are deciding whether or not to do business with you. Irate…
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Four Ways to Motivate Service Professionals
The only thing harder than delivering excellent customer service consistently is motivating someone else to deliver excellent customer service consistently.…
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Listening for Dollars-Customer Complaints Create Profit
Customer complaints are like medicine. Nobody likes them, but they make us better. Actually, they are probably more like preventative…
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