New owners allow seasoned management team to lead software company The acquisition of Ideal Computer Systems came quietly in late November. Neither Ideal, nor its new owner, Constellation Software Inc., ...

Industry experts provide ways to combat discount online retailers Dan Witmer has watched customers use his dealership as a product testing ground. The co-owner of Gear Head, a multibrand Ottawa, ...

‘Make me part of your clubhouse’ If a customer stops engaging with a salesperson and begins talking on, texting with or barcode scanning using a smartphone, the store isn’t giving ...

It would be absurd to allow a competing dealer to open a kiosk in the middle of your store, or to place their fliers next to the price tags on ...

First-ever expo event teaches keys to used profitability INDIANAPOLIS – In seconds, they were gone. One by one, motorcycles were sold to eager dealers ready to turn them over to ...

INDIANAPOLIS – Are consumers really looking for, and desiring, an American-made sport bike? The $70 million-plus sales downturn of Buell Motorcycles in 2009 and its eventual closure would indicate otherwise. ...

Dealers say a wide selection is key to keep customers returning Devin Battley, owner of Battley Harley-Davidson and Battley Cycles in Gaithersburg, Md., saw a 10 percent increase in his ...

Survey looks at common links between dealers who were up in new unit sales in 2010 Region of the country didn’t matter. Neither did the level of unit sales. Dealers ...

A scenario playing out in dealerships following motorcycle test rides is boggling sales personnel. It looks like this: The customer comes in, takes a ride and the demo had no ...

With the economy in a slump, customers are looking for more value out of each purchase, and dealers are considering all the subtle ways to differentiate from their competitors. What ...