Blogs
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Where are you leading?
Leadership never goes away. You may lead without knowing you are doing so. You may lead without plan. You may…
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Make a good impression over the phone
The saying goes, “Don’t judge a book by its cover,” however, we’re all human, and we make judgments by first…
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The retail clock is ticking …
Hey brick and mortar dealers, the retail clock is ticking, and the season in on us; what are you waiting…
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Become a customer’s friend, and sales will follow
Editor’s note: This is the third article in a multi-part series about probing. In this installment, Steve Lemco explains why…
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Pre-season sales bring much to be excited about
It’s becoming more and more fun to call dealers these days. I’ve talked to a few in the last several…
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Become more available to your customers
It’s frustrating when a minor question pops up, but it seems like too much of a hassle to make a…
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A little follow-up goes a long way in customer service
Last week I brought my engagement ring into my jewelry store for repair. Being an engagement ring, my fiancé spent…
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Online reviews may be scaring traffic from your doors
“Horrible service.” “This place is a total joke.” “Absolutely horrid customer service.” If you heard these phrases spoken about your…
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Ask customers questions and listen to their answers
Editor’s note: This is the second article in a multi-part series about probing. In this installment, Steve Lemco lists important…
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Make shopping your dealership easy
I’m a picky gift-giver. There’s something about giving a great gift that makes me happy, so I labor over every…
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