Dealer Consultants
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If you advertise it, they will come
We all remember the 1980s classic film “Field of Dreams” starring Kevin Costner. You know, the movie that coined the…
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Avoid the winter slump – Housekeeping ideas
It’s a new year and as the calendar flips over to another January, the traffic in your shop slows to…
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How do you deal with discounters in your market?
Every powersports dealer that I know has to deal with a competing dealership that is commonly known as a discounter.…
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It’s more than just a new year, so be prepared
2016 wasn’t a banner year for the powersports industry. Regular stats reported by PSB throughout the last year show little to…
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Thank you and adios, my friends
It’s been a great ride. One that started 50 years ago when I was delivering newspapers in my middle class…
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Employee training is about the journey!
For the past two years I have been given the gift of writing my monthly blog for all of you,…
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You’re only as strong as your weakest link
It’s no huge revelation that many owners of powersports dealerships got into this business because of their love and passion…
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Six steps to performing powerful in-dealership presentations
History Lesson For the last 16 years I’ve been focused primarily on enhancing Harley-Davidson dealership sales and customer relationships. In…
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The relationships between your business, competitors and suppliers
The daily management of a powersports dealership can be challenging, not to mention interesting with very few dull moments. Throw…
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Always be recruiting
I get calls all the time from dealers who are panicked and stressed and asking if I can help them…
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One door closes, another door opens
Some of my friends in the motorcycle business know that due to circumstances mostly out of my control my three…
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What you need to know about floorplan financing
Most dealers in the powersports industry use floorplan financing. There are some dealers who are able to use floorplan financing…
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Dealership accounting update: Internal transactions
Over the years I have been in hundreds of dealerships. Everywhere I go I hear dealership staff yell out “bill…
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It’s transformation time!
It’s fall and that means it’s time to transform your service department by revising old processes and procedures, creating a…
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Productivity, efficiency and accuracy
Many years ago … okay, it was decades ago, I read over and over that the service department should produce…
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The importance of employee documentation
Employee documentation in management is one of the most important things that we need to do in business. Unfortunately, like…
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Twenty traits of a top technician
If you’re a tech, these are the top twenty traits and work habits you should aspire to. If you’re a…
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Parts department: The neglected sibling
My first experience on how much impact a parts department can have on a dealership was several years ago when…
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Is low employee engagement decreasing your bottom line?
Dealership management is hard, but it doesn’t have to be. Understanding what is important to your employees, in my opinion,…
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Collision course: No happy endings for low pay reputation
Last May, I served on the Motorcycle Mechanics Institute’s Performance Advisory Committee (PAC). This annual event invites industry veterans like…
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