Service Providers
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Does your sales team sell, or are they ‘museum curators’?
Our company applies the term, ‘museum curator’ to describe salespeople who are friendly and knowledgeable and will happily answer any…
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Enhancing customer service in F&I
As gas prices continue to rise, we all prepare for what we hope will be a better sales year. Your…
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Internet business is no longer incremental business
In the auto industry, we recently learned that industry-wide 36 percent of customer inquiries over the Internet remain unanswered after…
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How to get your customers to say, ‘I’ll take it’
How do some experienced salespeople make selling motorcycles seem so easy? The simple answer is that they have mastered three…
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Increase the odds of honesty for service department feedback
If you want honest feedback, you have to put a process into place to get honest feedback.
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Create a new revenue stream in time for spring
In visiting with many dealerships over the past several months, I’ve interrupted my fair share of card games, ”Just killing…
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How to avoid, ‘No thanks, I’m just looking’
Salesperson asks, “Can I help you?” Shopper answers, “No thanks, I’m just looking.” Ten minutes later the shopper walks out…
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