News

Actionable information

Scenario (based upon multiple real-life customer service call center reports) – You receive a report from your call center that shows more than 75 percent of all of the leads ...

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Jun. 14, 2010 – Hot News

Husqvarna Adds Staff to Accommodate Growing Sales To keep up with increasing sales numbers, Husqvarna Motorcycles North America has added a new dealer relations representative for its western region. Jeff ...

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Tragedy

Scenario (based upon a real-life customer service call center report) – Your call center, in a routine follow-up customer satisfaction survey, discovers that the customer was killed in a motorcycle ...

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May 3, 2010: Hot News

Optimistic retail signs appear in March Different industry indicators are pointing to an optimistic retail sales summer as opposed to a year ago. Although the indicators are still showing an ...

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Answering the brochure debate

Motorcycle prospects walk into a dealership interested in buying a new motorcycle, but the facts say that half the time those prospects will walk back out the door holding nothing in their hands. No keys to a new bike, but also no brochure.

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