News
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What can your dealership learn from Starbucks?
Savvy motorcycle dealers can find inspiration from the carefully defined processes that allow new employees to hit the ground running…
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F&I: Finance and What?
In this tumultuous economy, paying more attention to the personal lines insurance needs of your riders at your dealership may…
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Jul. 12, 2010 – Hot News
EPA suspects foul play in atv/bike emissions tests The U.S. Environmental Protection Agency (EPA) withdrew its approval of the import…
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Optimally utilizing your homepage
Often times a Web site’s homepage is not used to its fullest potential. This struggle usually stems from not knowing…
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Actionable information
Scenario (based upon multiple real-life customer service call center reports) – You receive a report from your call center that…
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Sure, we’ll be happy to take your trade-in
How can we make it as easy as possible to buy a new motorcycle when we know that we really…
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Jun. 14, 2010 – Hot News
Husqvarna Adds Staff to Accommodate Growing Sales To keep up with increasing sales numbers, Husqvarna Motorcycles North America has added…
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May 24, 2010 – Hot News
National Retail Lender Picks Up OEM Accounts A national lender that has had a small part of the industry’s retail…
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Tragedy
Scenario (based upon a real-life customer service call center report) – Your call center, in a routine follow-up customer satisfaction…
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May 3, 2010: Hot News
Optimistic retail signs appear in March Different industry indicators are pointing to an optimistic retail sales summer as opposed to…
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Answering the brochure debate
Motorcycle prospects walk into a dealership interested in buying a new motorcycle, but the facts say that half the time…
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To be or not to be compliant
Compliance in your dealership is your responsibility. If you expect to survive in today’s market, you must have a working…
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April 5, 2010: Hot News
Survey: Half of dealers seeing improved March unit sales An early spring survey of dealers shows a likely stabilization in…
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Should you question your best salesperson’s priorities?
Every dealership has a top-performing salesperson, selling more motorcycles than anyone else; maybe selling more than two or three other…
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Fraud alerts for dealers to consider
Recently there have been several attempts to scam dealers with fraudulent documents. Some of these are presented as International Bank…
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A truly big mistake
We all make little mistakes as a routine part of our daily lives. Once in awhile, however, we make a…
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March 8, 2010: Hot News
Polaris acquires Swiss engine developer Polaris Industries has acquired engine developer Swissauto Powersports, according to a release from Polaris. Founded…
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Establishing a compliance program
We are all worrying about how to increase sales, keep costs in line and hire the right people. Now we…
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Feb. 8, 2010: Hot News
‘This is not the fall or demise’ of Lehman Trikes Harley-Davidson Motor Co. is making a significant change in its…
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A look back at a consumer debacle
Scenario (based upon a real customer service call center report) – A man visits a dealership with the intent of…
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