As we enter into the holiday season this year I find myself reflecting upon the many blessings I have in my life and upon the many things that I am ...
Read More »Dealers
Customer service 911: Dealing with angry customers on social media
Let’s face it: Social media is here to stay. Although still in its infancy, dealerships are leveraging social media in many traditional and non-traditional ways to support their dealership’s business ...
Read More »Can’t. Remain. Mediocre
I don’t want to beat a dead horse here, but after going through the process of kick-starting new dealership again, the old CRM saga continues. When recruiting a new sales ...
Read More »Training Jedi Knights: 7 steps of sales wisdom
Chewbacca was a heck of a nice guy, but let’s face it, he doesn’t belong on the sales floor. Or what about Jabba the Hutt? We’ve all had one of ...
Read More »Warranty claim processing: Organization is the key to success
In my last blog, we talked about that dusty file folder hidden away with all of those unfiled warranty claims. You remember, the one that Joe, the last service manager, ...
Read More »Fantasy Powersports: A commitment to excellence
It’s 9 a.m. Monday morning, and you will soon hear a 20-minute speech from your sales manager about how awesome his fantasy football team played over the weekend. Soon, the ...
Read More »The Samurai v. The General: The epic battle on price
It’s every powersports dealer’s worst nightmare — that one competitor in your market that sells every unit at $99 over cost. We’ve all dealt with these guys undercutting prices, and ...
Read More »Warranty claim processing: Your worst nightmare or a dream come true?
Nearly every service manager has inherited a warrant claims nightmare at some point in his or her career. Buried in some dusty file folder in the dark recesses of that ...
Read More »Samantha Scott previews her social media seminar at PSB Institute
Go AZ Motorcycles earns North American honors from PSB
Go AZ Motorcycles, a multi-line dealership owned by Go Daddy founder Bob Parsons in Scottsdale, Ariz., has been named the No. 1 dealership in North America for 2013 by the ...
Read More »