Just in the past few weeks the Internal Revenue Service announced hat over 700,000 more tax return accounts were just hacked exposing sensitive data and tax return information. What is ...
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To train, or not to train, that is the question
The title of this month’s blog is an obvious play on the famous opening line of William Shakespeare’s play “Hamlet,” in which Prince Hamlet is contemplating suicide. Although that may ...
Read More »How to leverage 20-group membership
So you have decided to start thinking of joining a 20-group in the powersports industry? Joining a 20-group in the powersports market can be one of the biggest and best ...
Read More »From the service desk: Yakety Yak
Recent studies have shown that the average person speaks around 4,000 words per day. However, numerous tests confirm that we are very inefficient listeners. Studies have shown that immediately after ...
Read More »Management update: Are you a leader or a bosshole?
Recently, I read a book on leadership by Greg Alston called “The Bosshole Effect.” I thoroughly enjoyed it and it was a quick read. I highly recommend it for all ...
Read More »Dealership management system update: One size does not fit all
Dealership automation today is not optional and is considered a standard cost of doing business. Choosing the right dealer management system (DMS) is one of the most important investments that ...
Read More »Switching from price to finance
For most customers the price it not the main issue. At this time I remind the class that the salespeople could sell many buyers a motorcycle for a million dollars ...
Read More »HR Update: Be thankful for your employees all year round
As we enter into the holiday season this year I find myself reflecting upon the many blessings I have in my life and upon the many things that I am ...
Read More »Customer service 911: Dealing with angry customers on social media
Let’s face it: Social media is here to stay. Although still in its infancy, dealerships are leveraging social media in many traditional and non-traditional ways to support their dealership’s business ...
Read More »Can’t. Remain. Mediocre
I don’t want to beat a dead horse here, but after going through the process of kick-starting new dealership again, the old CRM saga continues. When recruiting a new sales ...
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