At its height, National Enquirer magazine sold more than 6 million copies per year, and today the popularity of TV shows like "TMZ" demonstrate the enormous appetite humans have to hear ...
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Dealership fraud alert: Technology allows service employment to steal
Last June, I wrote an article about why employees steal and how to prevent such theft. (Read the article here.) It is something that most of us do not want ...
Read More »Putting out the fires
Fire! Fire! — Now you can’t yell that in a crowded movie theater, but in many service departments you hear it all day long. If your service manager is busy ...
Read More »Overtime update: New overtime laws being rolled out soon
Last year in May I published a blog on PSB’s website called “New Overtime Changes Coming to a Dealership Near You.” Now a year later things are progressing and the ...
Read More »Cleanliness is next to godliness
Successful powersports dealerships do many things to make their businesses attractive to customers. Clever advertising, great product displays and signage to name a few. However one area I see a ...
Read More »Management update: The art of peaceful management
Everyday I thank God for the gift of being able to work in an industry that I love and I give thanks often. Sometimes I get so wound up with ...
Read More »I can’t get no satisfaction
Like the old Rolling Stones song says “and I try and I try and I try”… Powersports customers should be easy to satisfy! Most are enthusiastic and they are excited ...
Read More »Is your dealership data secure?
Just in the past few weeks the Internal Revenue Service announced hat over 700,000 more tax return accounts were just hacked exposing sensitive data and tax return information. What is ...
Read More »To train, or not to train, that is the question
The title of this month’s blog is an obvious play on the famous opening line of William Shakespeare’s play "Hamlet," in which Prince Hamlet is contemplating suicide. Although that may ...
Read More »How to leverage 20-group membership
So you have decided to start thinking of joining a 20-group in the powersports industry? Joining a 20-group in the powersports market can be one of the biggest and best ...
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