Dealer Consultants
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Why are F&I managers afraid of the phone?
If it wasn’t already obvious to you by now, I am a fan of money. In fact, my love of…
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The bounty in absorption
“Potential has a shelf life” — Margaret Atwood I flip television channels often (son of a gun, there are a…
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The anatomy of an effective job description
Good employee job descriptions can be a strategic, competitive advantage for your dealership. Bad job descriptions can cause internal turmoil…
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Closing starts with hello
First impressions make it — or break it. You won’t close a sale unless you start the conversation the right…
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Preparing for the price question
There are two things that salespeople can pretty much count on hearing from customers. They will say, “Just looking,” when…
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How are you selling F&I?
How many phone and Internet customers are you closing on protection products? Think about it. You currently know what your…
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Cause and effect: What’s in your wallet?
Take away the cause, and the effect ceases-Miguel de Cervantes Scratching your noggin staying up at night wondering why certain…
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Why employees steal and ways to prevent it
I know you don’t want to talk about employee theft, fraud or embezzlement. It is an uncomfortable topic to discuss…
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Getting toddlers on two wheels
Ten months old. How many kids fall in love with two wheels that young? Not many, but imagine if they…
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Disneyland and dealerships
What does that have to do with what I’ve got to talk about? Attitudes and process. Some stores that I…
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