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Divergent paths of women
Recently, a funny video circulated through social media circles pointing out Thoughts Every Woman Has in Target. As a woman,…
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Aftermarket
Our best is ahead of us in 2015
Bye, bye 2014! Funny, I am not the only one who has said 2014 was not a great year for…
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5 Things you will see every top-producing F&I manager doing in 2015
Every dealer that I work with has a business manager. In fact, some of them are really good, and then…
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Two SEO trends to watch
The art and science of SEO can be a bit overwhelming, but as we turn the calendar to 2015, let’s…
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Warranty claim processing: Your worst nightmare or a dream come true?
Nearly every service manager has inherited a warrant claims nightmare at some point in his or her career. Buried in…
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The Probe — Part 1
I tell the class that I never want to belittle any step, but to me, the most important step to…
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Don’t stop
“I don’t want to end up simply having visited this world.” — Mary Oliver Hope springs eternal with every new…
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