Ed Lemco's Alliance Customer Service Company has teamed with V-SEPT, Inc., a Florida-based developer of sales enhancement tools, to offer dealerships a way to mine customer feedback on their retail experience.
Through this new program, the Alliance Call Center will gain valuable feedback by contacting customers in a pre-sales, post sales and post service situation. Customer feedback and survey results are provided to the dealership in multiple reports accessed through V-SEPT and the Alliance web interface. V-PULSE and the Alliance Call Center Service can be added to an existing V-SEPT Powersports product for a nominal monthly service fee.
“I am convinced that this alliance will truly offer dealers the resources to advance their dealerships to a higher level of management and control with higher sales and profits resulting.” said Ed Lemco. Sales Managers participating receive personal advanced training by Ed Lemco in quarterly conferences conducted at the Alliance conference center in Frederiksted, St Croix, U.S. Virgin Islands
“The alliance with Ed Lemco and the introduction of our new V-PULSE module for V-SEPT will now provide another dimension of customer information and feedback to dealerships about their customers,” said Jim Vaughn, President of V-SEPT, Inc. “By keeping your finger on the pulse of your customers, dealerships will increase customer satisfaction and ultimately increase sales.”
For more information, visit www.v-sept.com or call 888/850-6311.
Copyright 2006 Powersports Business