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Empower your staff, but verify their work

November 4, 2011

As staffs and companies continue to constrict, it is important that we create an environment that our employees can excel in. Part of this is giving your employees the ability to make critical decisions that will allow for them to complete their roles effectively. If you do not provide them with the... Read more »

The building blocks of empowerment

October 27, 2011

First of three in series. Your whole team knows what to do and is clear on what is expected, right? Hmm… is this something you know for sure, or do you surmise this? Just because that new counter kid knows a computer and rides a dirt bike doesn’t mean he knows what to do at his job. The same applies... Read more »

A success story: How one dealership did it

September 23, 2011

Here comes fall. Things slow down, and reassessments start – the “What ifs.” What if you did this or didn’t do that, what would be different? Clear-headed assessment can be one of the hardest things we do. But when done properly, it’s like turning on a 1,000-watt light bulb, and it shows what... Read more »

Are you a leader or a manager?

June 24, 2011

Leader or manager: do you know which one you are? Chances are good that whether or not you realize it, you are both. The manager’s job is to plan, organize and coordinate. The leader’s job is to inspire and motivate. Dealer principals and managers hit the ground running every day. Especially in today’s... Read more »

Leadership: What’s your style?

May 27, 2011

Theories abound on leadership. What kind of leadership is most effective? The best answer is: It depends. You’ve probably worked for several types of leaders, and possibly have demonstrated various types of leadership skills yourself, depending on the situation. Consider these workplace situations: You... Read more »

Leadership in your dealership

March 18, 2011

What qualities does it take to be a good leader? Do you look at leadership as being the work of dealer principals, general managers and department managers? If you believe that your leaders are just your managers, think again. Every employee that we have has a responsibility to practice leadership. Leaders... Read more »