A man visits a Midwest dealership looking for a cruiser class motorcycle. The salesperson asks about his favorite local places to ride and learns he is new to the area, having moved for his new job. The man has done his research, decided on a bike, and the bike is in stock.
Read More »Tag Archives: F&I
It pays not to be lax in your F&I services
What is it that customers like about department stores like Wal-Mart and Target? What drives consumers there week after week? The most obvious reason is department stores are a one-stop shop.
Read More »Enhancing customer service in F&I
As gas prices continue to rise, we all prepare for what we hope will be a better sales year. Your dealership is looking great, and you feel confident that your customer service is going to generate new sales and repeat business for years to come.
Read More »How the retail-lending environment is shaping up
Escalating bad debts and loan delinquencies. Decreasing retail-lending approval percentages. The former usually leads to the latter, which is what we encountered in 2009 and, to a lesser extent, in parts of last year.
Read More »Create a new revenue stream in time for spring
In visiting with many dealerships over the past several months, I’ve interrupted my fair share of card games, ”Just killing time until the season breaks,” I’m told. So, why not put the cards down and create a new opportunity for your dealership in time for riding season?
Read More »F&I: Finance and What?
In this tumultuous economy, paying more attention to the personal lines insurance needs of your riders at your dealership may provide you with a plethora of benefits.
Read More »Making F&I profitable without an F&I manager
Many dealerships have downsized their personnel to the point of not having a dedicated F&I manager. Is that department just as profitable without the dedicated person focused on the task each day?
Read More »