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Change you can profit from

November 15, 2011

Scenario: A man visits a Midwest dealership looking for a cruiser class motorcycle. The salesperson asks about his favorite local places to ride and learns he is new to the area, having moved for his new job. The man has done his research, decided on a bike, and the bike is in stock. Continuing the sales... Read more »

It pays not to be lax in your F&I services

August 12, 2011

What is it that customers like about department stores like Wal-Mart and Target? What drives consumers there week after week? The most obvious reason is department stores are a one-stop shop. At a department store, a customer can walk in and grab nearly everything for their day-to-day life, from clothing... Read more »

Enhancing customer service in F&I

April 5, 2011

As gas prices continue to rise, we all prepare for what we hope will be a better sales year. Your dealership is looking great, and you feel confident that your customer service is going to generate new sales and repeat business for years to come. You’ve created a full service experience guaranteed... Read more »

How the retail-lending environment is shaping up

March 14, 2011

Escalating bad debts and loan delinquencies. Decreasing retail-lending approval percentages. The former usually leads to the latter, which is what we encountered in 2009 and, to a lesser extent, in parts of last year. However, those key criteria for retail lenders — and of course, hence, dealers —... Read more »

Create a new revenue stream in time for spring

February 4, 2011

If you’re like me, you’ve seen a lot of discussions recently about surviving in a down market. You’re probably taking every good tip you can from blog topics like, “Five no-cost ways to make your store more profitable.” Times are tough; we’re all searching for ways to grow despite the challenges.... Read more »

F&I: Finance and What?

July 22, 2010

In all the years I’ve worked in the motorcycle industry, F&I has always been a hot topic; it’s frequently mentioned at both dealerships and industry events. Regardless of the venue, you’re sure to hear about finance strategies, lender relations and increasing ROI. Why is it, though, that you... Read more »

Making F&I profitable without an F&I manager

May 10, 2010

Jan Kelly, president, Kelly Enterprises – Many dealerships have downsized their personnel to the point of not having a dedicated F&I manager. Is that department just as profitable without the dedicated person focused on the task each day? Who is presenting the ancillary service policies, and working... Read more »