Norfolk, VA – (November 22, 2013) – A former Amazon product manager and two seasoned ADP managers are among a team of new hires just announced by Dominion Powersports Solutions as it nears the launch of its groundbreaking business platform, DX1.
The new team members join Dominion Powersports as the technology company prepares to introduce its initial release of DX1, the industry’s first end-to-end business platform. The software supports all dealership business and marketing functions from a single launchpad and a central database, creating marked efficiency gains within dealers’ operations.
Announced earlier this year, DX1 will be the first powersports application that connects each of the critical areas of a dealership. It will handle receiving inventory and creating invoices to managing a website and sending service alerts, and more.
“Just as DX1 will create a seamless experience for everyone within a dealership, we plan to offer that same experience in working with our team. We are adding the best and brightest to our product and service teams. Using the most innovative technology to improve our products is one important piece of the equation, but having the best talent for design, implementation, and support is just as critical,” said Jeff Littlejohn, president of Dominion Powersports Solutions.
David Nesbitt, formerly of online retail giant, Amazon, joins Dominion Powersports as its senior product manager for e-commerce. Nesbitt will oversee the creation of the next generation of dealer e-commerce products for DX1. At Amazon, Nesbitt was responsible for product design of the online retailer’s shopping cart, checkout and personalized recommendations platform. Prior to Amazon, he worked in product development and management roles at Dell, Comcast Communications, Boeing and with other well-known innovators.
“Dominion Powersports is focused on innovations that deliver a great customer experience today and anticipate the needs of the industry going forward,” Nesbitt said. “This is what great companies do, and it's why I'm excited to join Dominion Powersports.”
Leading the DX1 Technical Support team will be Juli Howarth, who brings more than 20 years of experience in infrastructure development and management experience to Dominion Powersports. Howarth previously worked with IBM and Microsoft, and later served as director of technical support for Cobalt’s Dealer Services/ADP. During her tenure there, she was responsible for technical support services for North America and Canada, with a team of more than 100 representatives and managers.
“She has a track record of success in creating and managing exceptional services and support teams both in the United States and internationally,” said Al Jenik, director of customer experience for Dominion Powersports Solutions, and chief architect of the DX1 service and support strategy.
Leading the DX1’s implementation team will be former ADP manager Michael Anderson, who managed hardware and software upgrades across North America in the car and truck industry before joining Dominion Powersports.
Anderson has led project management teams across several industries, creating process-driven policies and best practices for software delivery teams. Most recently at ADP Dealer Services, he developed expertise in all aspects of dealer operations and how those processes can be successfully executed through a dealer management system.
“Michael’s strong history of leading DMS install and training teams will enable our customers to experience a smooth transition to the DX1 platform,” Jenik said.Click here for reuse options!
Copyright 2013 Powersports Business