ADP Lightspeed has introduced its year-long initiative to improve its dealership training tools for its software systems.
Starting in January, ADP Lightspeed began a phased process of improving training resources. The goal was to improve dealer usage of tools in the company’s Dealer Management System (DMS).
The training department at ADP Lightspeed developed self-paced online training courses that are specific to roles inside dealerships. This approach allowed the programs to be designed for specific needs and decrease unnecessary training time. The courses are tied to a dealer scorecard that tracks progress and ensures that dealer staff has the knowledge to take advantage of all the DMS tools.
“The tools within our Lightspeed DMS can help drastically improve dealer performance if they’re used consistently, we want to help dealers realize those benefits,” said Dan Jacobson, director of client services. “We understand dealers are busy with customers, inventory control and expenses, so we decided to create a training approach that gives them what they need to do their job in a quick and efficient way. Early responses show that our efforts are paying off.”
The new training tools are available for dealers currently using ADP Lightspeed solutions. Training courses and schedules are accessed through the company’s extranet PSDealer.com. Access to all online training resources are included in the monthly service fee and do not require additional fees from current Lightspeed users.