An effort at creating certified F&I staff — and a two-day workshop that has been developed to accomplish that — is currently being planned for this winter.
The F&I certification effort is aimed at providing dealership personnel a greater understanding of F&I regulations, product knowledge, ethical business practices and similar topics.
The certification process has been developed by Gart Sutton & Associates, a powersports industry management consultant group. The workshop is called the Finance & Insurance Retail Specialist Training or F.I.R.S.T., that dealership staff will be able to attend in able to become certified.
During the workshop, F&I personnel will learn about contracts and agreements, a typical F&I menu presentation, conflict resolution and key F&I performance indicators and benchmarks. The course will not include any endorsements of any individual F&I provider’s programs or products.
The cost of the two-day workshop is $995, and class sizes will be limited to 12-15 students per session.
Workshops will be held Sept. 22-23 in Irvine, Calif., Nov. 3-4 in Irvine, Calif., Nov. 13-14 in Dallas, and Dec. 15-16 in Irvine, Calif.
For complete information on the workshop, or to register online, interested participants can visit www.gartsutton.com. PSB
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