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It all starts with communication

By Bruce Marcia

Merriam-Webster defines communication as: the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone ...

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Putting out the fires

By Jackson Smith

Fire! Fire! — Now you can’t yell that in a crowded movie theater, but in many service departments you hear it all day long. If your service manager is busy ...

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