Dealer Consultants
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One door closes, another door opens
Some of my friends in the motorcycle business know that due to circumstances mostly out of my control my three…
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What you need to know about floorplan financing
Most dealers in the powersports industry use floorplan financing. There are some dealers who are able to use floorplan financing…
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Dealership accounting update: Internal transactions
Over the years I have been in hundreds of dealerships. Everywhere I go I hear dealership staff yell out “bill…
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It’s transformation time!
It’s fall and that means it’s time to transform your service department by revising old processes and procedures, creating a…
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Productivity, efficiency and accuracy
Many years ago … okay, it was decades ago, I read over and over that the service department should produce…
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The importance of employee documentation
Employee documentation in management is one of the most important things that we need to do in business. Unfortunately, like…
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Twenty traits of a top technician
If you’re a tech, these are the top twenty traits and work habits you should aspire to. If you’re a…
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Parts department: The neglected sibling
My first experience on how much impact a parts department can have on a dealership was several years ago when…
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Is low employee engagement decreasing your bottom line?
Dealership management is hard, but it doesn’t have to be. Understanding what is important to your employees, in my opinion,…
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Collision course: No happy endings for low pay reputation
Last May, I served on the Motorcycle Mechanics Institute’s Performance Advisory Committee (PAC). This annual event invites industry veterans like…
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