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Dealer Consultants

Cleaning up service behaviors

By David Koshollek

By now you have your spring cleaning done. You cleaned out your warranty, wreck and take-off parts that were cluttering up the backroom and you identified and corrected behaviors that ...

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Intelligent interviewing

By David Koshollek

The number one challenge shared by motorcycle shops around the country is finding good technicians. Bad attitudes, poor work ethic, sloppy personal standards and skills inconsistencies are just a few ...

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It all starts with communication

By Bruce Marcia

Merriam-Webster defines communication as: the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone ...

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