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Dealer Consultants

It’s transformation time!

It’s fall and that means it’s time to transform your service department by revising old processes and procedures, creating a positive workplace culture and transforming customer’s vehicles so they stand ...

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Cleaning up service behaviors

By David Koshollek

By now you have your spring cleaning done. You cleaned out your warranty, wreck and take-off parts that were cluttering up the backroom and you identified and corrected behaviors that ...

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